Export your cancellation reasons

You can now download every cancellation and pause reason your customers have given as one CSV file, instead of paging through them 30 at a time. Sort and group it in a spreadsheet to see which products customers leave, and why.

• One row per reason. Each row has the date, whether the customer cancelled or paused, their email, the subscription, the reasons they picked and any comment they wrote.
• Group by product. The Products column lists what was on the subscription, so you can filter or pivot by product. Product and variant IDs are included too, for matching the file against your Shopify product export.
• See who you're losing. Each row also shows the customer's subscription orders, other orders and the revenue from each, when they became a subscriber, and how many days they stayed before cancelling or pausing. Amounts are in your store's currency.
• Sent to your inbox. Click Export, check the email address shown, and confirm. We email you a download link that works for 24 hours. To use a different address, contact support.

A new file is created at most once a day. If you export again the same day, we email you the link to that file again, so reasons given since then appear in the next day's export.

You'll find it under Customer portal → Cancellation reasons: click Export.