Pause for a set number of deliveries

Customers who pause from the customer portal can now choose how long to pause: 1, 2 or 3 deliveries. When the pause is over, the subscription resumes on its own. Nobody has to remember to come back and resume it.

• Customers choose how long. After the pause reasons and any pause offer, the customer picks a length under Pause for. The lengths follow the subscription's schedule: 1, 2 or 3 months for a monthly subscription, 4, 8 or 12 weeks for one every 4 weeks. Each option shows the date of the next order. Customers can still resume sooner.
• "Pause instead" works the same way. When your cancel flow offers Pause instead, the customer picks a length there too.
• It resumes before the next order. The subscription comes back early enough for your usual Upcoming Subscription Charge email, and the customer gets the Subscription resumed email. None of the paused deliveries is charged.
• You can see when it comes back. On the subscription page, the Next order card shows the order the subscription comes back on and the date it Resumes automatically. The timeline shows how long the customer paused for. In the portal, the customer sees the date of their next order while the subscription is paused.
• The date is in your emails and flows. If you haven't edited the Subscription paused email, it now says when the subscription comes back. If you have, add the new {{ resume_date }} variable. The paused event in Klaviyo, Omnisend and webhooks carries the same date as resumeDate.

Prepaid subscriptions can only be paused until they are manually resumed.

Pause from the admin too

Pause on a subscription page now opens a menu: Until manually resumed, or a pause of 1, 2 or 3 deliveries. Apps using the Kaching API, and Ching, can also pause for a set number of deliveries.

How to turn it on

It's on for every store that installs Kaching from today. If your store already uses Kaching, go to Customer portal → Customer portal. Under Subscription pausing, set Pause duration to For a set number of deliveries. If you turn it off again later, the pauses customers have already chosen still resume on time.